LEXUS LEADS J.D. POWER 2023 U.S. VEHICLE DEPENDABILITY STUDY
Lexus ranks #1 in vehicle dependability among all brands with an overall score of 133 PP100 (‘Problems Per 100 vehicles’) vs the industry average of 186 in the J.D. Power 2023 U.S. Vehicle Dependability Study.
Lexus also received two model-level awards, for NX and RX.
Toyota Motor Corporation received the most model-level awards, six, of all manufacturers, for the Toyota C-HR, Highlander, Sienna and Tacoma in addition to the two Lexus models.
The 2023 U.S. Vehicle Dependability Study is based on responses from 30,062 original owners of 2020 model-year vehicles after three years of ownership. The study was fielded from August through November 2022.
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About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modelling capabilities to understand consumer behaviour, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world’s leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies. J.D. Power is headquartered in Troy, Mich., and has offices in North America, Europe and Asia Pacific.