• Awards acknowledge retailers’ vital role in the vehicle ownership experience  
  • Spotlight shines on the most customer-focused retailers in Europe
  • Winners invited to the 80th Edition of the Lexus-sponsored Venice International Film Festival

Lexus Europe has revealed the 2023 winners of the annual Kiwami Awards, which recognise how retail partners play a crucial role in delighting customers with their vehicle ownership experience. From 315 retailers across Europe, the 10 best retailers are awarded for making luxury personal through exceptional customer-focus in both sales and aftersales.

The Kiwami (meaning “Outstanding Excellence”) Awards originated seven years ago as part of Lexus’ commitment to Omotenashi, the ancient Japanese philosophy of hospitality. This philosophy has been a cornerstone of the Lexus brand since its inception in 1989 – and while Lexus strives to achieve the highest standards of Omotenashi in all areas of business, so too do its retailers. This means that retailers treat each customer as if they were a guest in their own home.

Praising the award winners, Pascal Ruch, TME Vice President in charge of Lexus Europe, said: “This is a fantastic achievement which is only possible through strong leadership, teamwork, and continuous focus on Omotenashi, ensuring that all our customers ‘Experience Amazing’.”

A special recognition for their Excellence has been awarded to 2 out of the 10 Retailers for winning the Kiwami Award for the 3rd year, Lexus Romerike (Norway), and 4th year, Lexus Osnabrück (Germany).

Each winning retailer has been invited to a 4-day trip in Venice during the Venice International Film Festival, from August 31st to September 3rd. They could experience amazing by discovering no less than 9 exclusive spots, outside of any tourist program and tailor-made to provide them with a unique Venice ‘s Laguna Experience. The 10 winning retailers ended their exceptional trip as VIP guests to the Venice Film Festival where Lexus is Official Car sponsor since 2017.

The 2023 winners are:

  • Lexus Fréjus – France
  • Lexus Osnabrück – Germany
  • Lexus Szeged – Hungary
  • Lexus Herzliya – Israel
  • Lexus Brescia – Italy
  • Lexus Shymkent – Kazakhstan
  • Lexus Romerike – Norway
  • Lexus Katowice – Poland
  • Lexus Coruña-Vigo – Spain
  • Lexus Coventry – United Kingdom

(Winners by country in alphabetic order)